Soft Collections is usually the collection department of the creditor (place that lent you the money.)  The collection agency will also usually report to a credit bureau that you have a collection account against you (another serious ding against your credit score)

We carry soft recovery for different loans through below sources

• Telecalling through our telecallers
• Personal visit on the recovery customer’s place to remind their outstanding
• Some emotional dramas with the customer for kept his account neat and clean with the financial institution in their repayment.
• Calling to guarantors to intimate the default of the borrower were they have kept their weightage as guarantor. Etc.